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Retention offers

Send retention offers and upgrades right in the chat

Chatslane lets you send retention offers, win-back discounts and plan upgrades inside the support chat, so you can save a subscription in the same conversation.

The right offer, to the right person

A generic discount on a paywall goes to everyone. An offer in a support conversation goes to the person who just told you why they're unhappy, so it can actually fit their situation.

Offers that work in a conversation

Send an offer card in the chat that opens your purchase flow.

  • Retention discounts for users about to cancel
  • Win-back offers for lapsed subscribers
  • Upgrades for power users who need more
  • Cheaper plans for users who use less

Know who you're making the offer to

With RevenueCat, Superwall or Adapty connected, you see the user's current plan and history before you offer anything, so you don't discount someone who was happy to pay.

Frequently asked questions

Do offers use Apple's promotional offers?

Offers open your app's own purchase flow, so you can use App Store promotional offers, offer codes or your paywall tool.

Can the AI agent make offers?

You decide. By default only your team sends offers.

Will I see if an offer worked?

Yes. Purchase events from your subscription tool show up next to the conversation.

Give your users a reason to stay.

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