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Telegram customer support

Answer your app users from Telegram

Chatslane sends new support messages to Telegram and delivers your Telegram replies to the user inside your app, so you can do customer support from anywhere.

Support from the gym, the beach or the couch

You already have Telegram open. New messages arrive there with the user's name and app, and replying to the notification sends your answer straight into the in-app chat.

One group for your whole team

Connect a Telegram group so everyone on your team sees new conversations and can jump in.

  • Reply directly to a notification
  • Photos come through too
  • Works alongside the web inbox
  • Turn it on or off per app

Frequently asked questions

Do my users need Telegram?

No. Users chat inside your app. Only you and your team use Telegram.

Can I still use the web inbox?

Yes. Replies from Telegram and the web inbox show up in the same conversation.

Give your users a reason to stay.

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