Chatslane docs
Step-by-step guides with screenshots for every feature, from adding the chat to your app to winning back users.
Get started
- Add Chatslane to your appCreate your app in the dashboard and let your coding agent build the chat screen in a few minutes.
- Make the chat look like your appSet the chat title, photo, welcome message and color. Changes reach your app without an update.
- App Store privacy labelsWhat to select in App Store Connect when your app includes the chat.
Support
- Reply from the inboxEvery chat from every app in one place, with device details, topics and the user's subscription next to it.
- Talk to users in any languageRead every message in your language and reply in theirs, automatically.
- Saved repliesAnswers your team reuses, with the user's name and plan filled in.
- Instant answers from your FAQCommon questions get an approved answer within seconds. Chats never use AI: everything else goes to your team.
- Office hours and away repliesTell users when to expect an answer, so you never look unresponsive at night or on holiday.
- Reach users by emailWhen a user doesn't open the app, your reply also goes out by email. They can answer the email, and it lands in the chat.
- Reply from TelegramGet new messages in Telegram and answer them there. Your reply reaches the user in the app, translated.
- Turn chats into GitHub issuesCreate a bug ticket with the transcript, photos and device details in one click.
Grow
- Connect RevenueCat, Superwall or AdaptySee each user's plan and purchase history next to the chat, and get alerted when a paying user cancels.
- Save users who are about to churnSee paying users who cancelled, had a billing issue or downgraded, and reach out before they leave.
- Send offers in the chatSend a discount or upgrade as a tappable card that opens your paywall or a promo code.
- BroadcastsStart conversations with a group of users. Messages land in their in-app chat and replies come to your inbox.
- AutomationsSend a message, offer or review request automatically when something happens.
- Feature requestsUsers suggest ideas and vote inside your app. You see them ranked by votes.
- Measure your resultsSee users kept, upgrades, reviews prompted, response times and satisfaction.
Workspace
- Invite your teamEveryone on your team shares one inbox for all your apps. Teammates are included in your plan.
- Push notifications on AndroidTell Android users about your replies with Firebase Cloud Messaging.
- Spam and abuse limitsUsers don't need an account to message you, so limits stop bots from flooding your inbox.
- BillingOne plan covers your whole team and all your apps.
- What's newSee what changed in Chatslane and whether you need to do anything.