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Saved replies

Answers your team reuses, with the user's name and plan filled in.

Create one

  1. 1Go to Settings → "Saved replies". Start from an example like "Restore purchase" or write your own.
  2. 2Fill in the "Title", a "Shortcut" and the "Reply". Choose whether it's for all apps or one.
  3. 3Click "Add saved reply".
The saved replies page with variables
The saved replies page with variables

Variables

Use {{user.name}}, {{user.email}}, {{user.plan}}, {{user.subscription_status}}, {{user.language}}, {{app.name}} and {{agent.name}}. Add a fallback for missing values like {{user.name|there}}.

In a chat, type / or click "Saved replies". Anything still missing is flagged before you send.

Stuck? Email us at info@chatslane.com.